All questions related to your profile and managing it

• How can I change my password? 407
• I play in several clubs, can I have a single login? 249
• I have a single account across several clubs, how do I choose which club to display? 191
• A family member wants to become a member, can I add them? 142
• How do I book for a family member? 7
• I've lost my password. How can I recover it? 227
• How do I change my profile photo and information? 12
• I have several accounts: how do I merge them into a single login? 3
• How do I change the site language? 7
• How do I set my personal access code? 9
• My data: download, leave the club, delete my account 9
• How do I become a club member online? 14

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 141
• Why are some cells pink on the board? 367
• How can I make a booking 940
• How can I book with a guest? 238
• How can I edit a booking? 187
• How can I delete a booking? 288
• All courts are occupied. Can I join the waiting list? 72
• What payment methods are available to me for a booking? 95
• How to create an open booking 44
• How to join an open match 25
• Where can I find the court access code (door code)? 10
• How do I withdraw from an open match? 3
• How do I view my booking history? 4
• How do I see the weekly schedule? 4
• How do I find and book at another club? 6

How do I register for a camp or a school?

• Sign up for a tennis lesson 90

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 6
• How do I pay for a booking with my wallet? 4
• How do I split the payment with my partner? 4
• How do I use my restaurant vouchers? 11
• How do I view and pay my invoices? 4
• How do I download my certificates? 3
• How do I send money from my wallet to another member? 13

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 3
• How do I join my club's WhatsApp groups? 5
• How do I take part in the Défi-Plugin (challenge tournament)? 12
• Défi-Plugin: I played without creating the match, how do I enter the score? 3

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 10
• How do I turn on dark mode? 12
• How do I install the Plugin.ch mobile app? 5
• How do I choose the notifications I receive on my phone? 4
• Where can I find the messages sent by my club? 5

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 15
• The administration home page 9

• Manage access 45
• Manage membership cards 25
• Manage clubhouse 13
• Manage restaurant credit 9
• Manage email sending 15
• Manage invoicing 18
• Manage member groups 7
• Manage registrations 15
• Manage special days 17
• Manage offers 16
• Manage online payments 6
• Manage billing regions 5
• Manage the club manager 8
• Manage challenge tournaments 13
• Manage RFID validation 22
• Manage general settings 9
• Setting up the accounts (general ledger) 6
• Configure EBICS: connect Plugin.ch to your bank 10
• Gate access log 11
• Manage multiple buildings 10

• Create a new court 25
• Manage court groups 23
• Manage booking periods 31
• Manage court usage 19
• List, edit, or delete a court 13
• Manage sports 5
• Close courts 8

• Create a new season 19
• Edit or delete a season 15
• Open the winter season by copying last season 3
• Link a sport to a season 6

• Manage recurrence authorizations 24
• Manage restrictions 17
• Manage subscription type 31
• Create booking prices: per session or per season 3
• Check rates with the rate grid 6
• Manage non-member and pay-as-you-go deductions 12
• Booking without a subscription: the guest subscription 3

• Create an item 23
• Assign an item to a member 8
• Edit or delete an item 7
• Delete an item assigned to a member 7
• Import linked items from Excel 2

• Display the member list 25
• Create a new member 38
• View a member's detailed information 13
• Display a member's operational data 10
• Manage member subscriptions 8
• Import member data 4
• Print member cards 12
• Print and export the member list 5
• Charge an item to a member or a group 5
• Link a member to a group 12
• Edit and delete a member 5
• Search for a member 11
• Managing duplicates: merging two profiles 8
• Managing units to be deducted: personalised hours and non-members 5
• Manage Swiss Tennis licenses 0
• Topping up a member's wallet 2
• Find and reactivate a removed member 0
• Issue a certificate for a member 1
• Managing families 4
• Handling erasure requests (GDPR) 13

• Add a new sponsor 10
• Invoice sponsors 17
• Re-invoice sponsors 12

• Assign and remove a role 10
• Roles and access: create and edit a role 16

• Gérer son école de tennis : la marche à suivre 3
• Activating the Lessons module 17
• Creating lesson items 15
• Create, edit, and delete a lesson 20
• Manage lesson groups 14
• Manage lesson enrollments 19
• Prerequisite 28
• Invoice and reminder texts 6
• Teachers' schedule 16
• Grouped payments of registrations (basket) 9
• Change the rate of a registration 14
• Copy a lesson for the next season 9
• Changements en cours de saison 4
• Cancel or make up a lesson 3
• Ce que fait le prof 6
• Prix, membres et non-membres 4
• Paiement en ligne et facturation 5
• N° AVS et export Jeunesse et Sport 11
• Questions fréquentes sur les cours 9
• Résoudre les conflits de planning 3
• Proposer des créneaux de préférence 6
• Placer les élèves automatiquement 6
• Envoyer son planning à un professeur 9
• Préparer le planning de la semaine 11
• Reprendre les groupes de la saison passée 4

• Complete management of equipment rental 21

• Find old invoice groups (archives) 21
• Invoice considerations and display 10
• Create invoices 19
• Send invoices by email 11
• Manage payment reminders 7
• Print invoices 16
• List and search invoices 12
• Edit and delete invoices 16
• Invoicing a membership fee or an item: what's the difference? 11
• Automatic reminders for e-mail invoices 9
• Keeping the accounts with the general ledger 6
• Manage family discounts 7
• Import accounts from Excel 19
• Carry an overpayment over to the next invoice 11
• How invoice dates are calculated 10
• Annuler une facture ou une ligne déjà comptabilisée 6
• Transit accounts for online payments 9
• Cancel a reminder and go back to the original invoice 9
• Invoicing guests (non-member hours) for the season 1

• List of bank payments 8
• Processing via bank files 16
• Process a manual payment 14

• Process installments 25

• Managing bookings in the schedule 49
• Configure and use open matches 17
• Manage the set times 9
• Create a promo code and use it 18
• Refund a fixed-hour session that was released and taken again 1
• Moving a booking and creating a recurrence in the schedule 3
• Creating and managing recurrences 15
• The weekly view and the all-sports view 10
• The cash journal and the history of a booking 6
• Manage cash register prices 4
• Offering items with a booking 11
• Deleted bookings and deletion records 2
• Replace a player on a fixed hour 6
• A fixed hour cannot be added: nothing is displayed 4

• Manage automatic emails 15
• Sending bulk emails 11
• Manage messages 19
• History of sent emails 6
• Writing an e-mail with the editor 5
• Birthday and inactive member e-mails 1

• Manage challenge tournaments 17

• Enable partner search 12

• The statistics dashboard 15
• Invoicing bookings from the statistics 10

• Access the program 20
• Booking by a member 33

• Creating and configuring a lesson 29
• Sign up for a tennis lesson 16
• Managing registrations (administrator) 11
• Managing groups and the schedule 21
• Tennis lesson invoicing 11
• Invoicing check and Youth and Sport export 3

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 1
• Adding and editing an employee 7
• Special cases: minor salary, young people, pensioners, LPP 1
• Running the monthly payroll 14
• Entering a compensated absence (army, maternity, illness, accident) 7
• The 13th salary and holidays for hourly employees 3
• Paying salaries and reconciling them with the bank 1
• Correcting an approved payslip 2
• Salary certificates and annual lists 0

You'll find all the questions about booking without an account

• How can I book if I don't have an account 846
• Where can I find available courts in my area? 114
• How can I edit/cancel my booking if I don't have an account? 138